Service/ VIP guarantees:

If we fail to deliver on any of our promises, we will refund that portion of your trip!
e.g. if, for some reason you pay a cover charge at a club and you were not supposed to, we will refund the cost of your entrance. Subject to verification of call logs and receipts. Our job is to ensure you do not encounter problems. If our directives are followed, problems should not occur.

Lowest prices Guaranteed!

If you can find a lower hotel rate than the hotel portion of our package rates, we will either:

1. Match that hotel rate PLUS give you a 10% discount on the difference between the 2 prices.
2. Tell you that you have found an incredible deal that you should stick with, PLUS give you a 10% discount on the difference between the 2 prices.

MNT Guarantee Details

If you find a rate on a competing web site that is lower than our package rates minus our services cost, we will either match that rate for the nights for which the lower rate was found, plus give you a 10% discount on the difference between the 2 prices upon its verification by MNT, or tell you that you have found an incredible deal that you should stick with, PLUS give you a 10% discount on the difference between the 2 prices.

Rooms on the other web site must be publicly available, viewable and bookable on the Internet at the time of verification. (Corporate, membership (AAA, industry, etc), government, promotional or travel agency rates do not apply)

Lower rate found must be for the same hotel, same type of accommodations, for the same dates, same included services, and for the same number of guests.

To use this Guarantee, you must advise MNT within 24 hours of booking your room by calling us with your booking details. Comparative rates must be net rates (i.e. free of taxes, etc). An example of how the Guarantee works.

An example of how the Lowest Internet Rate Guarantee works:

• Step 1: View the Terms & Conditions and then book your hotel with us
  
  
• Step 2: Within 24 hours, you find a rate of our package price minus the cost of services only through another web site for the same hotel, same night and same room type (same number and type of bed(s).
  
  
• Step 3: Contact us to claim the MNT Guarantee.
  
  
• Step 4: Assuming your booking with us is confirmed and the lower rate is available and bookable via a competing web site, then our team will either:
  
  
  1. Match that hotel rate PLUS give you a 10% discount on the difference between the 2 prices.
  2. Tell you that you have found an incredible deal that you should book, PLUS give you a 10% discount on the difference between the 2 prices.
  
  
• Step 5: Stay, content in the knowledge that you have booked best possible package out there.